Job Poster Terms📋

Benni In The Middle is a CONNECTION PLATFORM. We connect customers (that's you!) with service providers (pros). Pros pay to be on our platform so they can find work opportunities like yours. We DON'T:

• •Partner, employ, or contract pros
• •Set prices for their work
• •Handle or guarantee payments
• •Supervise or manage their work

Your relationship with pros is YOURS. You choose the pro that's right for your job. Your chosen pro (not Benni) is responsible for their work.

Here's how it works:

• •You post a job with details about what you need
• •We send your job to relevant pros
• •Pros who are ready to work will contact you
• •Jobs are sorted by category and location

📱 Communication with Pros Pros will reach out via phone, SMS, in-app messaging, or email.

When you post a job:

• •Multiple pros can express interest and receive your details to connect
• •Other pros may join a waitlist if they like your job
• •If you request connection with waitlisted pros, we share your details with them too

Why might no pros respond? Sometimes we can't connect you with pros. Reasons include: • Pros weren't sure about the job details • Not many pros do that work in your area • Pros are fully booked • Other timing issues If this happens, we'll let you know and may provide some pros you can contact directly.

When a pro joins our platform, we take reasonable steps to check:

• •ABN registration via the Australian Business Register
• •Trade licences required for their category (via Service NSW where available)

We also run regular checks against the ABN register. Verified pros display a ✓ Verified badge on their profile. ⚠️ IMPORTANT: Our verification confirms only that information exists in publicly available registers at the time of checking. It does NOT confirm ongoing validity, insurance coverage, competence, experience, or suitability.

When posting your job:

• •Be clear and honest when describing what you need
• •Add as many details as possible — photos, measurements, specifics
• •The more detail, the better quotes you'll receive

When pros reach out: 📱 Keep your phone handy — pros typically connect within 10 minutes of your post 👤 Check their profile — star rating, gallery, credentials 📋 Verify licences — name matches, conditions, expiry date 🛡️ Ask about insurances — public liability, professional indemnity 💰 Know deposit rules — never pay everything upfront ✓ Mark as hired — stop other pros connecting once you've chosen one

Misunderstandings and disputes happen. Here's the deal: Benni is NOT part of the contract between you and your pro. We're the connector, not the manager. However, we do care about the connections we make.

• •You can report issues through our platform
• •We'll communicate with both parties where appropriate
• •We take action against pros who receive repeated negative feedback
• •We may ban pros doing unlicensed work

BUT — if we can't resolve an issue, you may need to contact: • Fair Trading in your state • A relevant tribunal or regulatory body • Legal assistance if required Disputes about work quality, payments, refunds, or contracts are BETWEEN YOU AND THE PRO. Benni won't mediate, arbitrate, or enforce agreements.

Reviews help everyone make better choices. Here's how they work:

• •A pro's star rating represents the proportion of positive recommendations they've received
• •We only show ratings after a pro has received feedback from at least 3 jobs
• •Positive recommendations appear on the pro's profile
• •Negative feedback can be shared with the pro if requested

We're different from review sites — we don't publish negative reviews publicly. But your feedback still matters and affects the pro's rating. ⚠️ Reviews are user opinions, not verified facts. Don't rely solely on reviews — do your own checks too.

Keep it fair for everyone. You agree NOT to:

• •Post fake or misleading job descriptions
• •Scam, spam, or deceive pros
• •Harass, threaten, or abuse anyone
• •Post illegal, harmful, or offensive content
• •Use Benni for unlawful purposes
• •Circumvent the platform for exploitation

We reserve the right to remove content or users who break these rules.

Your content is yours — job posts, photos, messages, reviews. By posting, you give Benni permission to display it on the platform. We won't sell your content or use it outside the platform.

• •Make sure you have rights to what you post
• •Don't post anything you don't own or have permission to use
• •We can use your content to promote the platform

We may suspend or stop you from using Benni. This usually only happens if:

• •We think it's necessary to protect others or our platform
• •You breach these terms or break the law
• •Your account has been compromised
• •We stop operating the platform

We'll try to give you notice, but it may not always be reasonable to do so.

Let's be real about what Benni is and isn't responsible for. CONSUMER GUARANTEES: You're entitled to guarantees under Australian Consumer Law, including that our platform services are provided with due care and skill. BUT — our services are connecting you with pros. The work performed by your chosen pro is NOT our service.

• •We're not liable for work quality or outcomes
• •We're not liable for pro behaviour or conduct
• •We're not liable for payment disputes
• •We're not liable for property damage or personal injury from services

Our liability for any loss is limited to: • Re-providing access to the platform, OR • Paying for platform access to be re-provided, OR • $100 AUD whichever is lower. We won't be liable for indirect, incidental, or consequential damage from your use of Benni. Your rights under Australian Consumer Law are fully protected — nothing here limits those rights.

ENTIRE AGREEMENT: These terms set out the rules for using Benni. Anything previously discussed is replaced by these terms. CHANGES: We may update these terms from time to time. If we make major changes, we'll try to let you know at least 30 days before. PRIVACY: Your use of Benni is also governed by our Privacy Policy.

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia. Remember: Disputes between you and pros are YOUR responsibility to resolve — through direct negotiation, mediation, small claims courts, or legal channels.

Got questions about these terms? Need help with the platform? 📧 benni@btwmiddle.com We're happy to help — clear communication matters to us.