Privacy Policyπ
We care about your privacy. Here's how we protect your data.
Last updated: 2026
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1. Introduction
Benni In The Middle ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our platform. We keep it simple and human-readable.
2. Information We Collect
Account Information
- β’Name and email address
- β’Phone number (optional)
- β’Profile photo
- β’Account type (customer or service provider)
- β’Login credentials
Service Provider Information
- β’Business name and ABN
- β’Professional bio and service descriptions
- β’Service categories and areas you operate in
- β’Pricing information
- β’Trade licenses and credentials
- β’Verification documents
- β’Portfolio images and project photos
- β’Testimonials and reviews
- β’Availability and work preferences
Job & Transaction Information
- β’Job posts and descriptions
- β’Photos attached to jobs
- β’Quotes and pricing
- β’Reviews and ratings
- β’Dispute details (if applicable)
Communications
- β’Messages between customers and providers
- β’Contact form submissions
- β’Notification preferences
Technical Information
- β’Device and browser information
- β’Usage data and preferences
- β’Consent records
3. How We Use Your Information
- β’Provide and operate our platform
- β’Connect customers with service providers
- β’Verify provider credentials and licenses
- β’Facilitate secure communication
- β’Send service notifications and updates
- β’Improve our services
- β’Prevent fraud and ensure safety
- β’Comply with legal requirements
5. Data Security
We use industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. We regularly review our security practices to keep your data safe.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we provide a grace period before permanently removing your data. Some information may be retained longer for legal or compliance purposes.
7. Your Rights
You have the right to:
- β’Access and export your personal information
- β’Correct inaccurate data
- β’Delete your account and data
- β’Opt out of marketing communications
- β’Withdraw consent for data processing
- β’Lodge a complaint with the Australian Information Commissioner
9. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through the platform.
11. Contact Us
For privacy-related questions or concerns, contact us at benni@btwmiddle.com or through our Contact page.
TL;DR: Your data is yours π
We only collect what's necessary and keep it safe. Questions? Ask away.
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